Delivery

COVID-19 UPDATE - due to the current situation, despatch times may be a bit slower. I aim to send out any orders within 48 hours of receiving them if items are in stock, but please allow up to 5 days for despatch. Items are sent out via Royal Mail standard delivery using a dropbox service, which should arrive within 2-3 working days but again this may be slower at the moment. These orders are not trackable – if you would prefer a next day delivery service or trackable service, please email me and I can organise that and let you know what the price will be depending on the size and weight of your items.

Certain items are subject to longer make-times as stated in the product descriptions on the website as they are made bespoke. These make times may be slightly longer at the moment as all makers are having to adapt to the new situation and many are juggling making and childcare.

I can send out orders overseas by request - please email your order to naomi@thesetwohands.co.uk and I can let you know how much postage to your address will be.

There are 3 tiers of UK postage and packaging prices (all should arrive within 2-3 working days from despatch):

Individual small/flat items (e.g.notebook/tote bag/ribbon teether/book) £2.50

Small parcels £3.95

Large parcels £5.95

If you need speedier or tracked delivery for a special occasion, just give me a ring or send me an email and I can sort that out.

Packaging

All orders are wrapped in acid-free tissue paper, and packaged in recycled card postage boxes filled with shredded card or straw for protection which is easily recyclable. I do not send out paper despatch notes to avoid more printing and paper, so you will receive an email confirmation of your order and another "Order Completed" email when your order has been despatched.

No invoices are sent out with orders so if you are sending a gift, they won't get any details of the price with their gift.

All orders are packaged in a clean, safe environment and are sent using the Royal Mail Dropbox service to avoid any human contact during the current lockdown. 

Free Local Collection/Delivery

If you live in or around Bristol and want to collect your order from me, please select the FREE local collection option at the checkout, or email me your order and contact details and I will get in touch to arrange payment and collection. I can drop over orders to your house if that is easier than picking up.

Gift Orders

At the moment, I am offering free gift wrap and a free handwritten, hand illustrated notecard with all gift orders. Just write that it's a gift in the Notes box of the order form and write your message for the card there too. And use the recipient's address as the delivery address when entering the delivery details.

Delivery Times

All orders are usually sent out within 48 hours using Royal Mail standard delivery so they should be with you in 2-3 business days. Please allow a bit longer for orders to be despatched and delivered due to the current Covid-19 virus.

Returns

Please visit the Returns & Exchanges page for more information

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