Delivery

I aim to send out any orders within 48 hours of receiving them if items are in stock. Items are sent out via Royal Mail standard delivery, which should arrive within 2-3 working days. These orders are not trackable – if you would prefer a next day delivery service or trackable service, please email me and I can organise that and let you know what the price will be depending on the size and weight of your items.

Certain items are subject to longer make-times as stated in the product descriptions on the website as they are made bespoke. These times may be slightly longer in the run up to Christmas as it's the busiest time for all independent makers, so please allow plenty of time if you are purchasing Christmas gifts.

I can send out orders overseas by request - please email your order to naomi@thesetwohands.co.uk and I can let you know how much postage to your address will be.

There are 3 tiers of UK postage and packaging prices (all should arrive within 2-3 working days from despatch):

Individual small/flat items (e.g.notebook/tote bag/ribbon teether/book) £2.50

Small parcels £3.95

Large parcels £5.95

If you need speedier delivery for a special occasion, just give me a ring or send me an email and I can sort that out.

Packaging

All orders are wrapped in acid-free tissue paper, and packaged in recycled card postage boxes filled with shredded card or straw for protection which is easily recyclable. I do not send out paper despatch notes to avoid more printing and paper, so you will receive an email confirmation of your order and another "Order Completed" email when your order has been despatched.

Free Local Collection/Delivery

If you live in or around Bristol and want to collect your order from me, please select the FREE local collection option at the checkout, or email me your order and contact details and I will get in touch to arrange payment and collection.

Gift Orders

I can send a gift directly to the recipient and gift wrap it free of charge for you and send it out with a nature photo notecard and a personal  message added too. Simply put the recipient's address in the delivery details and write your message in the notes box on the order form.

Delivery Times

All orders are usually sent out within 48 hours using Royal Mail standard delivery so they should be with you in 2-3 business days. If you want something delivered quicker or to an alternative address as a gift, please email or phone me.

Returns

Please visit the Returns & Exchanges page for more information

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