Delivery Information

Delivery Times

CHRISTMAS 2026 - The last order date for orders to arrive in time for Christmas is midnight on Sunday 20th December. All orders placed that day will be upgraded to 24-hour tracked Royal Mail delivery service. If you would prefer to use a different service, please send me an email.

I aim to process and despatch all orders within 72 hours, depending on stock availability and when the order is placed. If you need your order to arrive on a specific day for a special occasion, please specify that in the Notes box of the order form or send me an email and I can let you know what is possible.

Certain items are subject to longer make-times as stated in the product descriptions on the website as they are made bespoke. If your order is going to be delayed due to make times, I will email you to let you know.

Delivery Prices

There are 2 tiers of UK postage and packaging prices. Delivery costs cover the postage and packaging needed to send out your order. Orders are sent via 48-hour tracked service as standard and should arrive within 2-4 working days from despatch. If you would like a speedier service, choose the Express delivery option. 

48-hour tracked - £4.99

Express delivery - £6.99

International Orders

I can send out orders overseas by request - please email your order to naomi@thesetwohands.co.uk so that I can work out the parcel weights and let you know how much the different postage options to your address will be.

I aim to send out any orders within 72 hours of receiving them if items are in stock, but please allow up to 5 days in the run up to Christmas for despatch. You will receive an email when your order has been despatched.

Packaging

All orders are wrapped in acid-free tissue paper, and packaged in recycled card postage boxes filled with wood wool protection which is easily recyclable. I do not send out paper despatch notes to avoid wasting paper, so you will receive an email confirmation of your order and another email when your order has been despatched.

No invoices or paperwork are sent out with orders so if you are sending a gift directly, the recipient won't get any details of the price with their gift.

I can add a card with a handwritten gift message in with gift orders for free - please write your gift message in the Notes box of the order form.

Free Local Collection

If you live in or around Bristol and want to collect your order from me, please select the FREE local collection option at the checkout, or email me your order and contact details and I will get in touch to arrange payment and collection. Please wait to receive an update that your order is ready to collect before visiting the store. 

Gift Orders

You can choose Gift Wrap or Gift Box options at the checkout. Just write that it's a gift in the Notes box of the order form and write your message for the card there too. Use the recipient's address as the delivery address when entering the delivery details.

Returns

Please visit the Returns & Exchanges page for more information.